Terms & Conditions

Effective Date: 1st April 2026

Website: Dilisu.com

Welcome to Dilisu.com (“Dilisu,” “we,” “our,” or “us”), including our recharge and bill payment service Dilisu Pay. Dilisu is a wholly owned subsidiary brand of Get ROI Systems, registered under the MSME Act, having registration number UDYAM-WB-18-0054611 and operated from its registered address 158, K. C. Bose Road, Subhashgram, Pragatipalli, Rajpur Sonarpur, Kolkata, 700147, West Bengal, India. By accessing or using our website, mobile applications, or services, you agree to be bound by these Terms & Conditions, our Privacy Policy, Cookie Policy, and all applicable laws.

If you do not agree, please do not use our platform.

1. Eligibility & Acceptance

• You must be at least 18 years old to use our services, or use them under parental/guardian supervision.
• By using Dilisu.com, you confirm that all information provided is accurate and complete.

2. Scope of Services

Dilisu.com provides:

• Online sale of groceries, food items, and fresh products
• Sale of third-party branded products
• Sale of non-food items (home, kitchen, daily-use electronics, etc.)
• Digital services under Dilisu Pay (mobile recharge, bill payments, and related services)

3. Use of the Platform

You agree:

• To use the platform only for lawful purposes
• Not to engage in fraudulent, abusive, or harmful activities
• Not to attempt to disrupt or compromise platform security

We reserve the right to suspend or terminate accounts violating these terms.

4. Product Information & Availability

• We strive to provide accurate descriptions, images, and pricing
• However, minor variations in product appearance, weight, packaging, or specifications may occur
• Product availability is subject to stock and supply conditions

We reserve the right to modify or discontinue products without notice.

5. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise
• Prices and offers are subject to change without prior notice
• Payments must be made through approved payment methods

We reserve the right to cancel or refuse orders in cases of:

• Pricing errors
• Suspected fraud
• Payment failure

6. Orders & Order Acceptance

• All orders are subject to confirmation and availability
• We may cancel or limit quantities at our discretion
• You will be notified in case of order cancellation or modification

7. Delivery & Shipping

• Delivery timelines are estimated and not guaranteed
• Delays may occur due to logistics, weather, or high demand
• Users must provide accurate delivery details and be available at delivery time

Repeated failed deliveries may result in service restrictions.

8. Returns, Refunds & Cancellations

Returns and refunds are governed by our Refund & Cancellation Policy.

General principles:

• Perishable goods may not be eligible for return unless defective
• Refunds for eligible cases will be processed within a reasonable time
• Misuse of return policies may lead to account restrictions

9. Dilisu Pay (Digital Services Terms)

For services under Dilisu Pay:

• Transactions are processed through third-party payment providers
• Users are responsible for entering accurate details (mobile number, account info, etc.)
• We are not liable for transaction failures due to incorrect input or third-party issues

Refunds for failed transactions depend on partner systems and may take time.

10. Third-Party Products & Brands

• Products from third-party brands are sold “as provided” by manufacturers
• Brand names, trademarks, and warranties belong to their respective owners
• Any product-specific warranty claims must follow the brand’s policies

11. User Accounts

• You are responsible for maintaining the confidentiality of your account
• You agree to notify us immediately of unauthorised access
• All activities under your account are your responsibility

12. Intellectual Property

All content on Dilisu.com, including:

• Logos, designs, text, images, software, and branding

is owned or licensed by us and protected by applicable laws.

You may not copy, reproduce, or distribute content without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law:

• Dilisu shall not be liable for indirect, incidental, or consequential damages
• We are not responsible for losses caused by delays, third-party failures, or misuse
• Our total liability shall not exceed the amount paid for the product or service

14. Indemnification

You agree to indemnify and hold Dilisu harmless from:

• Claims arising from misuse of the platform
• Violation of these Terms
• Fraudulent or illegal activities conducted using your account

15. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including:

• Natural disasters
• Government actions
• Network or infrastructure failures
• Supply chain disruptions

16. Modifications to Terms

We reserve the right to update these Terms at any time.

Continued use of the platform constitutes acceptance of revised terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Kolkata, unless otherwise required by applicable law.

18. Contact Us

For any questions or concerns:

Dilisu.com Support Team

📧 Email: hello@dilisu.com

📞 Phone: +91 9088569916