Shipping and Delivery Policy

Effective Date: 1^st April 2026

Website: Dilisu.com

At Dilisu.com (“Dilisu,” “we,” “our,” or “us”), we strive to ensure a seamless and efficient delivery experience for all our customers across India. Dilisu is a wholly owned subsidiary brand of Get ROI Systems, registered under the MSME Act, having registration number UDYAM-WB-18-0054611 and operated from its registered address 158, K. C. Bose Road, Subhashgram, Pragatipalli, Rajpur Sonarpur, Kolkata, 700147, West Bengal, India.

1. Shipping Locations

• We deliver to all locations within India
• International shipping is currently not available

2. Shipping Charges

• Shipping charges (if applicable) are displayed at checkout
• Free shipping may be offered during promotions or on eligible orders

3. Order Processing

• Standard orders are processed within 1–2 business days after payment confirmation
• Orders placed on weekends or public holidays are processed without delay, subject to operational capacity

4. Delivery Time (General Products)

• Estimated delivery time: 3–7 business days, depending on location
• Delivery timelines are indicative and may vary due to logistics or external factors

5. Food & Grocery Delivery (Cut-off & Same-Day Clause)

For food and grocery items:

Processing & Dispatch

• Orders are processed and dispatched within 1 hour during active delivery slots

Dispatch Slots (All 7 Days)

• Morning Slot: 10:00 AM – 2:00 PM
• Evening Slot: 5:00 PM – 9:00 PM

Same-Day Delivery (Within Kolkata)

• Orders placed within active slots are eligible for same-day delivery in Kolkata
• Orders placed outside slot timings will be delivered in the next available slot

Outside Kolkata

• Delivery timeline: 2–7 days, depending on:
• Distance from our Kolkata fulfilment hub
• Logistics partner availability
• Other operational factors

6. Digital Services (Dilisu Pay)

For services under Dilisu Pay:

• Orders are processed within 5 minutes
• Completion depends on third-party provider systems and policies

This includes providers such as:

• Reliance Jio
• Bharti Airtel
• Sun Direct
• Tata Play
• Alliance Broadband
• Wishnet
• CESC Limited
• West Bengal State Electricity Distribution Company Limited

7. Order Tracking

We provide an order tracking facility based on our logistic partner's provided data.

• Tracking details will be shared via SMS/email once shipped
• You can track your order from the order details page.

8. Undelivered Orders

• Delivery will be reattempted if unsuccessful
• If still undelivered, the order may be returned, and our team will contact you

9. Damaged, Incorrect, or Delayed Orders (Refund Alignment)

Damaged / Incorrect Items

• Report within 48 hours with proof (photos/videos)

Delayed Fresh / Grocery Orders (Important Clause)

If a food or grocery order is eligible for same-day delivery (within Kolkata):

• Is significantly delayed beyond the committed delivery slot, or
• Is delivered in a condition affecting freshness or usability,

You may be eligible for:

• Replacement, or
• Partial / Full refund, at our discretion, after verification

10. Changes or Cancellations

• Orders cannot be modified or cancelled once shipped
• Cancellation requests before shipment may be accepted

11. Delivery Limitations

• Delivery timelines are estimates, not guarantees
• Delays due to force majeure or logistics issues are not fully controllable

12. Customer Support

For any delivery-related queries:

Dilisu.com Support Team

📧 Email: hello@dilisu.com

📞 Phone: +91 9088569916